Refund policy

Effective [EFFECTIVE DATE] · Last updated [LAST UPDATED]

Draft template for review by a qualified lawyer before launch. Bracketed items are decisions still to make.

01Cancelling

Cancel in Settings → Plan & billing. You keep paid features until the end of the period you’ve paid for, then move to Free. Everything you made stays in your account.

02First payment

If Biocraft isn’t right for you, ask within 14 days of your first payment and we’ll refund it in full.

03Renewals

Forgot to cancel? Write to us within 7 days of a renewal and we’ll refund it, as long as you haven’t used paid features since the renewal.

04Team seats

Seats removed mid-period stay active until renewal and aren’t refunded. Seats added mid-period are charged at a prorated rate.

05How refunds are paid

Refunds go back to the original payment method through Stripe and usually arrive in 5–10 business days.